Your purchase is only the start of your relationship with Proton OnSite.
Proton Care is a premium service plan that acts as an extension of your factory warranty- plus more! Proton Care provides customers annual preventative maintenance visits from a qualified Proton Field Service Engineer. Simply confirm a time that is convenient for you. We will bring the maintenance parts with us to ensure your generator continues running in optimal condition year round.
In the unlikely event that your generator alarms during operation, our worldwide service team is available to help diagnose the issue and Proton Field Service Engineers will be dispatched accordingly. We will respond to your inquiries within 24 hours.
If your generator is down and our support team can't resolve the issue remotely, we will priority dispatch one of our Proton Field Service Engineers to your location within 72 hours.
Maximize your equipment lifespan- opt for Proton Care today!
Peace of mind that your equipment is being cared for properly
Your factory warranty is extended (all generator parts are covered with no additional charges)
Proton Care customers receive yearly preventative maintenance visits
Yearly preventative maintenance visits are performed by a qualified Proton Field Service Engineer
All email and phone inquiries from Proton Care customers receive priority attention from Proton's Technical Service Department