Field Service Engineer

Main position functions:

  • Conduct preventive maintenance, repairs and training at customer locations as part of the Technical Service Team.

  • Assist factory support specialists with remote troubleshooting of generator systems and components.

  • Provide engineering technical support for Nel Hydrogen products with a focus on customer satisfaction.

  • Use field failure data to generate service metrics and evaluate product performance in the field.

  • Work closely with the Technical Service Manager integrate lessons learned into Technical Service process and product improvements.

  • Perform internal and external customer training on operation and maintenance of Nel Hydrogen generators.

  • Ability to work remotely from the head office via email, phone and video conference when traveling.

  • Create / revise troubleshooting guides in partnership with the Technical Service Manager.

Skills required:

  • Educational requirements: Bachelor’s Degree in Mechanical, Electrical, Chemical or other related discipline.

  • At least 5 years of experience, in an engineering or service related role, preferably in a manufacturing organization. Field Service experience is a plus.

  • A good understanding & working knowledge of hydraulic/pneumatic and low voltage electrical systems. An understanding of gas generation systems is a plus.

  • Self-discipline, self-motivation and the ability to work with minimal supervision are required.

  • Ability to self-train and expand product knowledge through experience.

  • Excellent problem-solving and documentation skills.

  • Ability to work under pressure against tight deadlines and customer pressure.

  • Good communication and interpersonal skills are a necessity.

  • Ability to excel at working in teams.

  • Ability and interest in assisting with implementing Process Improvements

  • Domestic and international travel, typically 50%, with higher percentage of travel possible for short durations.

  • Ability to interface with customers and build lasting customer relationships.

Job Type: Full-time

 

 

The above statements reflect the principal functions of the position and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Nel Hydrogen provides comprehensive health and insurance benefits for its employees as well as a stock option plan. The Company offers competitive paid vacation time, sick leave, and holidays.

The Company has a published Code of Conduct that all employees are expected to follow.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment is decided on the basis of qualifications, merit, and business need.